Post by Brian HowiePost by Joe LeePost by Brian HowieI bought a remote control gas fire before Xmas. It's a Jetbox made
by Jetmaster. The control range is very poor. It seems to go from
very high to slightly lower than very high. The supplier Firegroup
in Edinburgh say the show-room one does the same.
I'll bet they didn't tell you that before you bought youurs though :(
Nope .
Post by Joe LeePost by Brian HowieManual says control
range is about 2:1
My measurements show a good bit lower.
Anyone got any experiences of these? I'm about to go to Trading
Standards.
I've no knowledge of that fire but before you go to TS I think you
should complain to firemaster & require either them or the
manufacturers to rectify the problem/
Yes done that - no joy after over a month. I was wondering if this
was a common problem , or I'm just unlucky. Even 2:1 isn't a great
range of control,but mine is nowhere near. Maybe I'm used to Cannon
Gas Misers, if you remember them.
OK. As you say you bought the fire before Xmas & have had no joy /
satisfactory response to your complaint, after over a month, then it sounds
like you complained about it from the outset.
Firstly, you have a Contract with the seller (Firegroup) & not the
manufacturer, so it'd Firegroup who you must pursue for a remedy.
Assuming you are a consumer & not a business & that the fire is not
operating in accordance with the stated specification, then, the seller is
already likely to be in breach of The Sale of Goods Act 1979 (As amended by
the Sale & Supply of Goods to Consumers Regulations 2002), which briefly
states that within the first 6 months from date of purchase any defect in an
item is assumed to have existed at the point of sale (as mentioned by
dubDriver), & that the remedy should be provided in a timely manner &
without causing significant inconvience to the buyer (I paraphrase there).
the remedies which the seller is *legally obliged* to provide arel
1) To rescind the Contract - i.e. to refund the pirchase price in full, or
2) Replace the faulty item, or
3) Repair it, or
4) Reduce the purchase, the reduction to reflect the extent to which the
item fails to accord with it's specification.
So if they fail or refuse to provide you with one of those remedies they
breach the Contract & ultimately your ultimate remedy would be to sue them
in Court.
As their showroom model exhibits the same problem, then unless the
manufacturers have provided a modification, I doubt they could either
provide a fully-functioning replacement or repair your fire. Note though
that if they clain to be able to do & the replacement or repair proves to be
unsatisfactory then you will have lost none of your legal rights against the
seller.
I think you should now write to the seller (send the letter by Recorded
Delivery & keep a copy), stating the nature of the fault & the above Act &
that unless the fault is remedied within the next ten days (from the date of
the letter), they are to treat it as being your Notice to rescind the
Contract.
Alternatively, you could discuss with them how much they would give you in
the form of a refund to compensate you for the problem.
It's up to you really as to how you want to proceed, but personaly I
wouldn't go for a partial refund.
--
Joe Lee