FWIW
- - I finally had to "accept?" the dealers arrangement for repairing my
receiver. They implied it was not "their" decision but also gave me the
impression they were just messing me around - - -emails ignored etc and
blaming the repair agent for the receiver (Onkyo 875) not answering their
phone.
They even emailed me saying it would be replaced but of course that didn't
happen and I don't think they ever intended to
There has been no indication of what the fault was even though it put the
wind up me what with banging and smoke coming out of it and I have asked!
I had been without my receiver since 13th December and just got it back
yesterday.
The dealer said they were sorry for the "inconvenience" and "we can offer an
excellent deal on any other item of interest in future and will soon be
selling some of the best plasmas and projectors available if you have
considered an upgrade." That seems to be an insult of a pretty low type so
be warned- - they may be great at selling you stuff but try getting some
fair treatment after you have forked out over £1200 with them.
AUDIO AFFAIR is the name "Affair" sums them up well!
Never deal with them again!!
Stuart.
Post by SrtHi,
Thanks for your comments. I have actually asked about the "integrity" of
the receiver and whether it should be replaced and not repaired. Its not
like it just had a little fault but actually blew something which caused
smoke to emerge from it that bothers me. It was not mistreated or involved
in any accident whatsoever.
Its an audio visual receiver which compliments my surround sound speakers
and cost me £900!
I am awaiting reply from the supplying shop that sold it to me.
Stuart.
Post by Brian GaffWell, I think you stand a good chance of a replacement. Without more
details its hard to know. If its from a auk vendor you ought to be
covered and if its not been mistreated, one could suggest faulty
manufacture.
Having rights and actually getting them can be a problem of course, when
you cannot go wrong there and bang on the table if they seem reticent...
Brian
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Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
Post by SrtHi,
I purchased an audio receiver ( on line) in April this year and
yesterday it went bang and smoke came out of it! Its got a guarantee but
I am unsure as to if there is a specific expectation that I should
receive a replacement owing to the short span of time the receiver has
been owned. It was not involved in any accident etc.
Any ideas? tia.
Stuart.